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Policies

Booking, Cancellation & Wait-Time Policy

Please read before you book. If you have questions, call 239-325-7207.

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Booking

  • Online reservations must be made at least 24 hours before pickup.
  • For rides in less than 24 hours, please call 239-325-7207 to check availability.
  • For airport pickups, please give us your airline, flight number and arrival time. For other pickups, please give us the full address.

Rates and fees

  • All rates are per vehicle and the same in either direction.
  • *The 20% gratuity and 5% fuel surcharge are not included and will be added to the fare.
  • Hourly service has a 3-hour minimum.
  • Trips not listed on our rates page are quoted on request.

Cancellations

  • Cancel at least 24 hours before your pickup time for a full refund.
  • Cancellations made less than 24 hours before pickup are charged the full fare.
  • No-shows are nonrefundable.

Wait time

  • Home, hotel and address pickups: the first 15 minutes after your pickup time are free. The next 15 minutes cost $15.
  • After 30 minutes, the ride is considered a no-show and is nonrefundable. Your driver will make every attempt to reach you first.
  • Airport pickups: there is no wait-time charge. We wait while you deplane, collect your luggage and exit.

Payment

When you book online, we place a $1.00 hold on your card and save it securely with our payment processor. Your card is charged the ride total after the ride. We accept all major credit cards and cash. See our refund policy for how holds, charges and refunds work.

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