Policies
How holds, charges and refunds work when you book a ride with A Carr Transportation.
Cancel at least 24 hours before your pickup time and you pay nothing. We release the $1.00 hold, and if anything was already charged, we refund it in full.
Cancellations made less than 24 hours before pickup are charged the full fare and are not refundable.
For home, hotel and address pickups, if you are not at the pickup location within 30 minutes of your pickup time, the ride is considered a no-show and is not refundable. Your driver will make every attempt to reach you first. For airport pickups, we wait while you deplane, collect your luggage and exit.
Need a different time, address or vehicle? Call or text 239-325-7207 as early as you can. Changes are subject to availability and may change the fare.
If we ever have to cancel your ride, you pay nothing, and anything already charged is refunded in full.
Refunds go back to the card used for the booking. Most banks show them within 5 to 10 business days.
Call or text 239-325-7207 (24 hours a day) or email booking@acarrtransportation.com with your booking number. See also our booking, cancellation and wait-time policy and terms and conditions.
